Support Center

How do you know I am who I say I am?

Last Updated: Oct 08, 2018 04:34PM CDT

Because this isn't our first rodeo, as much as we would like to take your word, we can't. You can blame those weasels that told us they were Harvard students and it turned out that they were in their 60's and working for a fortune 500 company. That said, since most of the products we offer on our eStore have education discounts, we have to make sure you are indeed enrolled or employed at an accredited college or school. We have easy ways for you to do this:

During checkout, we will be using our online verification system to try to verify your academic status. If successful, you will receive an email that tells you we were able to verify you and your order will ship. If we were unable to verify you, you will receive an email with instructions on how to upload your academic verification. 

Be sure to check your spam/junk folder if you do not receive the email from us.

If you don’t have the ability to upload your academic verification (making it into a file), you can fax it to us at 978-832-1065 (please include your 6 digit order number). For products requiring academic verification, we need the verification prior to us shipping the product.

(Tip: Use your iPhone and take a picture of your ID, class schedule, etc. and you can upload it or email to us!)  To email to us, send it to  Be sure to write your order # in the subject field.

NOTE:  If the product SKU (part number) ends in “X,” no ID is required. If the product SKU (part number) ends in “A,” we do not need your ID to process your order, but you will need to provide your academic verification when you load or register your software. Product SKU’s ending with the letter “A” are not returnable.

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