Support Center

What is the status of my order?

Last Updated: Oct 08, 2018 02:06PM CDT
You can check the status of your order 24/7 on our site by logging in to your account.  Make sure you have added to your email address book so our emails do not go into your spam mailbox.
To log into your account, click on the order status link that is located on the footer of our home page.
Keep in mind that for most orders, we first have to verify your academic status. Once you receive your order confirmation it takes us 15-20 minutes for us to attempt to auto-verify your academic status.  If we are successful, and you ordered a download, the email with download instructions will be shipped to you within 30 minutes after verification. If we are unsuccessful in our attempt to verify your academic status, we will send you an email asking you for proof of your academic status.


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