Support Center

My credit card is being declined.

Last Updated: Oct 08, 2018 02:03PM CDT
Make sure the “Billing Address” on your order is the same address where the credit card statements are mailed to. They MUST match. This is the most common reason cards are declined.

Also, note, that when your card is declined we did not receive your order and you were not charged. Your card was "authorized" however and these funds will 
temporarily be held by your credit card company, not us. This authorization is usually released by your bank within 24-48 hours.

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