Support Center

How long does it take to receive my download?

Last Updated: Jul 09, 2015 04:31PM CDT
After you place your order, you will immediately receive an Order Confirmation email. The next step is Auto-Verification.  In order for us to pass on those great discounts to you we need to verify your academic status.  Assuming we are able to verify your academic status online (which typically takes approximately 15-30 minutes after placing your order) you will receive an additional email that will include your download link and Product Key.

What if I didn't receive the follow-up that contained my download information?  We will send you an email asking you to provide proof of your academic status (e.g. your Active Duty Military email address.).  Once received and verified, your download information should be emailed to you within the following 30-40 minutes.

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