Support Center

Community Connects Mobile Internet - FAQ

Last Updated: Oct 08, 2018 01:53PM CDT

What is a Mobile Hotspot?

 The Mobile (portable) Hotspot device allows you to connect to any WiFi enabled device within
the Sprint LTE Network

Where can I check to see if I have coverage in my area?
 You may check program coverage by going to and
entering your zip code.

What is the data limit each month?
 Sprint is providing users with a 30 GB+ 4G LTE data-only plan (with no throttling, suspension or
overage charges after 30 GB). The plan does not include off-network roaming and it is subject to
any standard network management that Sprint may apply to commercial broadband data-only
account users.

What is the service term?
The initial term of each Subscription begins upon purchase of service and expires 30 days thereafter, and is subject to Service availability and any standard price adjustments then in effect..

How many devices can be connected at once?
 10

How much is the Mobile Hotspot device?
 The device is not for sale without purchasing a monthly subscription. The device is available at
the current price posted on the product page along with the first month’s subscription fee, plus tax
and shipping/handling. The price of each device is subject to change.

Can I purchase the device by itself?
 No. At this time, users must purchase a subscription with the device.

What are my subscription options?
Currently, we offer a monthly auto-renewal subscription plan, which is renewed every 30 days. This is subject to change.

Is there any discount available for the device or subscription?
 No. There are no discounts available for this offering at this time.

What are the average upload and download speeds for the service?
 Upload and download speeds will vary based on location within the Sprint service area. For
additional information, please contact the Mobile Citizen Customer Support hotline at 1-877-216-

Is there an annual contract I have to sign?
There is no annual contract. You are able to cancel your service at any time, and we ask you to agree to the Terms and Conditions prior to purchase. All cancellations will incur a $20 cancellation and processing fee. Cancellation fee is subject to change. We strongly encourage you to review the Terms and Conditions before you make your purchase. Please review the cancellation section in our Terms and Conditions for additional information.

Is this offering available to everyone?  Can I recommend this to my friends and relatives?
 This offering is available to community college students, staff, faculty, and administrators of any
non-profit educational institution and to any users, recipients, or beneficiaries of the Foundation
for California Community Colleges’ non-profit programs or services. If you are unclear about
whether you are eligible for this offering, please contact the CollegeBuys hotline at 1-866-325-
3222, option 1 so that one of our team members can assist you.

I currently have a subscription with Sprint, and I’m eligible for this offering. Can I switch to this offering?
Do I need to purchase a device from you, or can I use the device I’m using now?
 You are eligible to switch to this offering. You are required to purchase the device from our store.
If you decide to switch to our service, please remember to cancel your current subscription with
Sprint. You are not able to switch to our service if you have an outstanding balance with Sprint.

Where can I order the device and monthly service?

Contact Us
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