Support Center

Community Connects Mobile Internet Program - Already placed an order - FAQ

Last Updated: Oct 08, 2018 02:02PM CDT
How long will it take to receive my device?
We ship via UPS Ground, which has a 2 to 3 day delivery time.

How do I activate the device and how long does it take? 
The device is active when you receive it, but make sure you first insert the battery and charge it.  To access the network name and password, push the Power/Navigation button until you find the network name and password screens.

I am having connectivity and hardware issues. Who do I contact?
 For device and technical issues, please contact our partners at Mobile Citizen at 1-877-216-9603

Who do I contact for device warranty information? 
Please contact Mobile Citizen’s hotline at 1-877-216-9603 for questions about your device warranty.

How do I verify that my subscription payment went through?
You will receive a renewal verification every 30 days.

Will my subscription be renewed automatically every month?
Yes, we will automatically bill customers the current monthly subscription rate every 30 days.

When will my card be debited/charged every month for my subscription?
We will automatically charge your card on file the current monthly subscription rate every 30 days, so that your service is not suspended due to failure to pay.

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