Support Center

Community Connects Payments & Billing - FAQ

Last Updated: Jul 27, 2016 02:12PM CDT
Can I make my payment in cash, check, or money order?
No. Currently, you may only make your payment by using a debit or credit card. Our e-Store currently
accepts Visa, MasterCard, American Express and Discover.

Where do I make my subscription payment?
This is an auto renewal subscription, and we will automatically charge your debit or credit card on file the current monthly subscription rate every 30 days. If this card is successfully charged, you will receive a confirmation e-mail. You will be notified via email if the card is declined, and will have the opportunity to update your payment information.

I made a payment, but I still don’t have Internet service. What’s going on?
 Your device was suspended due to failure to pay. When you made a payment, you initiated the
reactivation process. We send the PTN number for devices that need to be reactivated to Mobile
Citizen once a week, currently on Friday. Once they receive this list, it takes at least 3-5 business
days to reactivate the service. Therefore, it can take up to two weeks to reactivate a suspended
device. If after two weeks you still do not have Internet service, please contact the CollegeBuys
customer support line at 1-866-325-3222, option 1 during our normal operating hours of 9 AM –
5 PM Pacific, Monday to Friday, and someone will assist you.

Do I need to make my payment online every month?
 All customers have an automatic renewal plan, and the card that you used to place your most
recent subscription payment will be charged automatically on the 25th of every month. If this card
is successfully charged, you will receive a confirmation e-mail. You will be notified via email if
the card is declined, and will have the opportunity to update your payment information online.

I was told that my card got declined. Who do I contact to update my billing information?
 If your credit card payment fails, we will send you an email with instructions on how to correct
the situation online. Or, you can contact the ThinkEDU Support Center via Chat or email at http://supportcenter.collegebuys.org or http://www.thinkedu.com/support and let them know that
you were notified that your card was declined and that you wish to update your billing
information. To facilitate the process, please have your six-digit order confirmation number
ready.

I want to use another card for my subscription payment. Who do I call?
To update your billing information, click here and follow the instructions in this article.    Or, you can contact the ThinkEDU Support Center via Chat or email at http://supportcenter.collegebuys.org or http://www.thinkedu.com/support and let them know that you wish to update your billing information. To facilitate the process, please have your six-digit order confirmation number ready.

 

Contact Us

info@thinkedu.com
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